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Outdoorsy Review: RV Rental Prices, Fees & More

If you’re looking to rent an RV, it’s tough to go wrong with Outdoorsy.

Outdoorsy is one of the most innovative rental companies out there right now. They’re also hands down our top pick of all the RV rental companies out there.

Outdoorsy doesn’t stock a fleet of travel trailers or motorhomes like the average RV rental service though. Instead, they’ve created a peer-to-peer network that allows you to rent directly from RV owners. From Class A motorhomes to compact travel trailers, you can rent just about anything from Outdoorsy. 

In many ways, Outdoorsy is like the Airbnb of recreational vehicles.

With peer-to-peer rentals, Outdoorsy gives you lots of choices for finding the right camper for your next adventure.

Outdoorsy Review:  Why They’re #1

Outdoorsy’s direct model gives you a lot of options when it comes to renting a travel trailer or motorhome.

But, a great selection of RVs isn’t the only thing Outdoorsy has going for itself. Class-leading insurance coverage, great customer service, and thousands of happy customers really set Outdoorsy apart from other rental companies.

Largest Selection of RVs

One of the biggest advantages of renting from Outdoorsy versus other companies is the massive selection of motorhomes and travel trailers they have available.

The company’s reputation, level of service and protection provided to both owners and renters have made Outdoorsy the number one company in the market.

What does that mean for you?

Lots of RV rentals.

Outdoorsy is the go-to rental service for RV owners looking to make some extra money when not using their vehicle. If someone is renting out their rig, odds are they’ve got it on Outdoorsy.

This has allowed Outdoorsy to amass thousands of camper rentals across the US, making them the biggest RV rental service in the country. Whether you live in a big city or prefer a more rural setting, there are — more than likely — listings near you.

On Outdoorsy.com, you’ll find:

  • Motorhomes (Class A, B, and C)
  • Travel trailers
  • Campervans
  • Popup campers
  • Fifth wheel trailers
  • Plus, interesting options like vintage VW campers, off-road-ready truck campers, and more

This company has travel trailers and motorhomes that are great for a couple, family, or group or friends to rent.

Industry-Leading Insurance Coverage

Does the thought of driving or towing someone else’s trailer or motorhome scare you?

Renting a vehicle of any kind can be stressful — especially a big RV that you’re not familiar with. Like it or not, we all make mistakes.

One of the biggest advantages we’ve found to renting with Outdoorsy is the peace-of-mind you get with their industry-leading coverage.

All Outdoorsy rentals come with a few different insurance options that include liability coverage of up to $1 million. Physical damage can be covered up to $500,000, covering a variety of damage to the exterior or interior of the vehicle.

Whether you’re worried about backing into something, a surprise fallen tree, or vandalism, Outdoorsy’s rental insurance has you covered.

Coverage is provided through Liberty Mutual, giving you national coverage with a major US insurer.

Every RV owner is protected too, ensuring that both parties are covered if something goes wrong.

Honest Customer Reviews

If you’ve ever rented from Airbnb or directly from an individual, you know how widely quality can vary. Some listings are exactly as described, others … not so much.

The same is true for many of Outdoorsy’s rentals. While all of Outdoorsy’s listings are vetted, some just aren’t as great as others.

Thankfully, Outdoorsy has a robust review system that allows users to easily and accurately review rental units. When browsing through Outdoorsy’s rentals, you’ll notice that nearly every listing has plenty of honest ratings from actual customers with experience renting the vehicle you’re looking at.

If you’re thinking about renting through Outdoorsy’s website, be sure to read carefully through the reviews and see what sort of experience others have had.

Free Roadside Assistance

For a little added assurance, Outdoorsy offers a solid roadside assistance program.

A lot can go wrong on the road. And if you’re not familiar with and used to dealing common issues, resolving simple issues can be a challenge.

Outdoorsy’s network of more than 40,000 RV roadside assistance providers is available 24 hours a day and 365 days each year.

Roadside assistance providers are available for mechanical fixes as well as towing and other repairs that may need to be made to get you back on the road. While renters will need to cover many repair fees, Outdoorsy does assist with mechanical breakdowns.

Responsive Customer Service

For a company that simply facilitates RV rentals between individuals, Outdoorsy has shockingly good customer service. Many of this company’s best reviews focus on how friendly and helpful their customer service experience was when they needed help with a rental, RV owner, or renter. 

Outdoorsy’s team of customer service reps are available around the clock to help you find a different rental if their original reservation doesn’t work out.  They also help you deal with service issues, and anything else renters or owners may need to resolve. 

Renting a Recreational Vehicle

Renting an RV is a big investment — especially if you’ve never rented or used one before. While RVing is a fun and often unforgettable experience, there’s a little more to it than throwing a tent in the trunk and hitting the road. 

Thankfully, Outdoorsy makes finding the perfect camper rental very easy and offers some key benefits to help ensure your vacation goes smoothly.

The Process

Outdoorsy’s website has a very simple and clean design,  making it easy to search for and choose a vehicle. Even if you just want to browse the site and see what’s available, the only thing you need to do is search for your city or zip code.

Once you’ve found a recreational vehicle you like, the reservation process is clearly laid out. You’ll just need to create an account and add your information. 

Let’s take a closer look at what’s involved with renting through Outdoorsy. 

Browsing Their Inventory

Like I said, Outdoorsy’s website is really nicely laid out. This makes finding your ideal rental a simple and straightforward process.. When browsing through the site, you’ll find that all of the rentals have a nice big picture, a clear title, and some details about the vehicle like size and cost. 

Once you click through to a listing, you’ll see more pictures and a detailed description of the vehicle. Most listings have lots of pictures and good descriptions, but some do not. 

Listings that lack details or pictures aren’t worth your time, so you might want to move on. 

Remember: while Outdoorsy facilitates the rental process and vets the owners, not all RV rentals are the same. You still need to do your research and be sure you’re renting the right camper trailer or motorhome for you. 

Along with a description, each listing should have an explanation of additional fees, like mileage, and any rules for the rig. Some listings may not allow pets and may not include small items like dishes or sheets so be sure to check all the details. 

The Importance of Reading Reviews

When you’re looking through listings it’s also really important to read through each review carefully. The reviews will tell you a lot about the condition of the RV and what it’s like to work with the owners. 

Since you will need to meet the owner and walk through the RV with them before hitting the road, you must make sure you’re comfortable with them and the vehicle. 

The ratings on Outdoorsy are very honest and most customers appear to be sharing an accurate experience. So, make sure you take care and read about what others thought of the rental you’re looking at. 

The Booking Process

Once you’ve found a listing you like, it’s time to book your reservation.

Start by choosing your pick up and drop off dates. You’ll get a rundown of the total cost including taxes and fees. Then click “request booking”.

After you request the booking, you will need to create an account and enter your payment information.

Once you’ve booked your reservation, you’re ready to go! Just follow the instructions for pickup. 

Understanding Your Coverage

Every Outdoorsy rental comes with coverage through Liberty Mutual. This coverage is designed to protect both you and the owner. 

While this coverage does provide liability protection up to $1 million, it doesn’t completely let you off the hook. The provided coverage is really designed to protect you in the event of an emergency or unforeseen issue. If the RV is damaged due to negligence, you may lose a portion of your deposit or need to pay a fee. 

Outdoorsy’s insurance does cover things like:

  • Physical damage due to an accident or other issues 
  • Windshield damage
  • Trip cancellation coverage 

Understanding Cancellation Policies

Sometimes things just don’t work out. If you need to cancel your trip, Outdoorsy does provide a few options for cancellations. 

Outdoorsy actually gives owners the option to choose between three different levels of cancellation fees and regulations: flexible, moderate, and strict. So, again, be sure to read through all the details of the RV you’re interested in before committing. 

Each listing clearly states which level of fees you’ll be charged in the fees section of the listing. 

With flexible cancellations, the renter’s deposit minus Outdoorsy’s fees will be refunded in full if canceled at least five days before the reservation begins. If you’ve already paid in full, you’ll get a full refund minus fees if you cancel at least five days in advance. Cancel less than five days in advance with a flexible cancellation and you’ll lose your deposit (25% of the total reservation) and will be refunded 75% of the total booking price. 

With moderate cancellations, the 25% deposit is non-refundable. If you cancel at least seven days in advance, you’ll get a refund for 75% of the total reservation cost. Cancel less than seven days in advance and you will be responsible for 50% of the reservation fees. 

Strict cancellations come with a 50% non-refundable deposit. You will receive a 50% refund of the full rental amount if you cancel more than 14 days in advance. Cancel less than 14 days in advance and you’ll receive no refund. 

Easy Communication

Communicating with the owner is really simple using the Outdoorsy app.  You can quickly and easily set up a time to pick up the RV and ask any questions you might have.

When communicating and setting up a pick up time, be sure to leave enough time to really go over the ins and outs of the vehicle (more on that in a minute).

With some rentals, you can even arrange for delivery to a campground or other location.

Picking Up Your Vehicle

No one knows an RV better than the owner.  If you’ve never used a camper before, there’s more to setting one up and moving it around than you might think.

When you pick up your vehicle make sure to get a thorough walk-through to ensure you understand the important details. They should take the time to show you how everything works and answer any questions you might have.

Make sure you check out the whole RV and review how everything works before you hit the road. Most owners are very friendly and will be happy to share their experience and knowledge with you, so don’t be afraid to ask!

Returning the Rental

When it’s time for your trip to come to a close, the Outdoorsy app makes it really simple to arrange a time to drop off the RV.

Before you bring it back, make sure you’ve done everything you’ve agreed to do like cleaning the interior, dumping the tanks, or other things. Some listings offer to pick up the RV and dump the tanks if needed, but be sure to arrange those things beforehand if needed.

Remember: if you don’t clean up the RV or dump the tanks you may lose all or part of your deposit.

Your Security Deposit

Like I just mentioned, if you want to get your full security deposit back, it’s important to do everything you agreed to do before returning the vehicle.

Some things, like dumping the tanks, will be dependent on your reservation terms. But, in general, it’s really important to take care of the RV. Keep it clean and don’t damage anything if you want your deposit back.

Some people are very sensitive to cleanliness and may charge you for things you didn’t think were a big deal. So, be sure to check everything twice and leave the RV in better shape than you found it.

The Good & the Bad

Outdoorsy really is one of the best peer-to-peer RV rental services out there. From their massive selection of RVs to their excellent liability coverage, this company is doing a lot of things right. But, they’re not perfect.

Pros

Massive Selection

Outdoorsy has a huge selection of RVs to choose from. From big Class A motorhomes to adventure-ready off-road rigs, they’ve got something for everyone. 

Great Liability Coverage

The $1 million liability and $500,000 damage protection are unparalleled in the RV rental industry. No other business is offering this level of coverage right now.

Friendly 24/7 customer service and roadside assistance add another layer of protection for renters and owners. 

Excellent Outdoorsy Reviews

With over 55,000 reviews on their website and an A+ rating from the BBB, Outdoorsy is loved by owners and customers alike. 

Cons

You still need to do your homework

Before renting through Outdoorsy’s website you do still need to do some research before you choose which vehicle to rent. Carefully read the reviews of the listing and check the rules and terms.

Peer-to-peer rentals 

Although many of us have gotten used to renting from individuals through services like Airbnb and Uber, peer-to-peer rentals still feel risky for some consumers. And in the end the level of service you get is often heavily dependent upon the vehicle owner, not Outdoorsy themselves.

Outdoorsy For RV Owners

If you’re an RV owner, you know how much your investment sits around unused. The average owner doesn’t take their camper out for more than a few weekends a year, leaving them in storage most of the time. 

If this seems like a waste to you or if you’d like to offset the cost of ownership, Outdoorsy is a great way to do just that. This company allows you to share the RV lifestyle with others who are looking to rent trailers or motorhomes just like yours.

While you could just rent your vehicle out yourself, you’d have to assume a lot of risk, create a contract with each renter, figure out how to accept payments, and lots of other hassles. Outdoorsy helps protect your rig and allows you to keep most of the rental fees (80%), plus mileage and any extras you want to include. 

This makes the rental process easy and allows you to keep most of the profits.

Outdoorsy’s generous liability coverage protects your vehicle in the event of an emergency. Deposit fees, which are collected upfront, will more than cover any damage that occurs during use of the vehicle. 

The biggest downside is that you are, of course, handing your RV over to a complete stranger. Although Outdoorsy provides great coverage and other protection, a renter could still total your RV or do serious damage to it. 

Final Thoughts

If you want to rent an RV (or rent yours out) Outdoorsy is a truly innovative company that has established a great reputation with both renters and owners. 

The rental process is very simple and straightforward with plenty of reviews of individual rentals available. Through the Outdoorsy app, you can quickly arrange to pick up and drop off your rental. And you’re covered in the event of an emergency with Outdoorsy’s insurance coverage and roadside assistance.